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KMID : 1024520100190081057
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Journal of the Environmental Sciences
2010 Volume.19 No. 8 p.1057 ~ p.1066
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A Study on User Satisfaction by Perceived Performance ofEcological Learning Center
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Park Chung-In
Kim Jong-Hae
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Abstract
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An ecological learning center is defined as a place which can establish the correct relationship between human and environment. Human can learn ecosystem and importance of environment throughout observation of nature and participation in program of ecological learning center. The most important aspects of ecological learning center planning are to reflect on user’s demand and preservation of ecosystem. The prime goals of this study is to analyze user’s characteristics in the Young Wheol Mulmurigol Ecological Learning Center. The second goal of this study is to find out the satisfaction model based on user’s perceived performance of each program and facility in the center. For this study, questionnaire survey with 204 individuals was completed. The data from the questionnaire were analyzed statistical method by SPSS. There are several significant results from the study as following First, this ecological learning center as a newly operating facility is used not for educational purpose but for resting and relaxation purpose. It is due to that the most of users in this center are package tourists with historic scenes. Second, user’s perceived performance evaluated by 23 attributions of programs and facilities, and these attributions could be classified by 5 factors such as environment friendly design, educational function, preservation of environment , provision of various bio-top and provision of resting area. Third, the user satisfaction model indicates that user satisfaction is depended on various factors such as preservation of environment , provision of various bio-top, provision of resting area. Among these factor affecting the satisfaction, provision of various bio-top is the most influence on user satisfaction.
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KEYWORD
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Ecological learning center, Perceived performance, User satisfaction, Factor analysis
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